Contact

One channel, actually read

Write to contact@novexastudio.com. There is no phone line, no live-chat box and no contact form that auto-replies. We would rather say so than publish “24/7 support” above a form nobody reads — one working email address is worth more than either.

How long a reply takes

Messages are usually answered within two working days; weekends and public holidays stretch that. If nothing came back, it may have landed in a spam folder — please do write a second time.

What to write about

• A tool did not work. Name the tool, the browser, and what you expected to happen. Without those three a bug usually cannot be reproduced.
• A tool that is missing. Describe the job you want done in the browser. Anything solvable without sending a file to a server is a candidate.
• A bug or a security finding. If it is security-related, write before publishing, allow a reasonable window, and we will fix it and come back to you.
• Advertising, sponsorship, partnerships. Short and specific gets a faster answer.
• Data requests. GDPR, CCPA and KVKK requests go to the same address; the detail is in the Privacy Policy.

Please do not attach your file

If a tool failed on your file, do not email us the file. This whole site exists so your file never leaves your device; mailing it in order to describe a problem would do the exact thing we are built to avoid. Send the file type (JPG, PNG, PDF…), its rough size, and the error text on screen instead. If a sample that reproduces it is needed, we will build one ourselves.

Two questions that come up often

“Do you process my files?” No. The project contains no API route that accepts a file; every tool runs inside your browser. Disconnect from the network once the page has loaded and the tools keep working.

“Is there a paid version?” No. The Pricing page says so in full.